Managed Service Providers 101

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A managed service provider (MSP) is a third-party company that remotely manages an association’s information technology (IT) infrastructure and end-user systems. Small and medium-sized associations and nonprofits hire MSPs to perform a defined set of day-to-day management services. These services may include network and infrastructure management, security, and monitoring.

MSPs are a great way to leverage more sophisticated technical help especially for smaller staff with limited tech resources.  Join us for an hour on how to engage an MSP and maximize the benefit for your association.  Panelists will include MSP experts and vendors.  

Key Takeaways

  • Why and how to use an MSP
  • How to better utilize your current service provider
  • How to assess an MSP

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How to Submit Questions

The CIO Hour will be recorded each month in case you miss it. However, we hope you attend and engage with the industry experts and other participants regularly so you continue to boost your IT-IQ.

The event is finished.


  • CAE Credits: 1.0


Jul 07 2022


2:00 pm - 3:00 pm


  • Dave Sobel
    Dave Sobel
    Owner, MSP Radio and Business of Tech Podcasts

    Dave is the host of the Business of Tech podcast, and owner of MSP Radio. Dave is regarded as a leading expert in the delivery of technology services, with broad experience in both technology and business. He owned and operated an IT Solution Provider and MSP for over a decade, both acquiring other organizations and eventually being acquired. This firm was a winner of multiple awards, including being a finalist for Microsoft’s Worldwide Partner of the Year in the Small Business Specialist category. After his MSP experience, he has worked for multiple vendors at such companies as Level Platforms, GFI, LogicNow, and SolarWinds, leading community, event, marketing, and product strategies, as well as several M&A activities.
    “The Business of Tech” is a leading IT services focused news and analysis podcast and YouTube show, with thousands of listeners and subscribers. He also co-hosts of the podcast “Killing IT”, and authored the book Virtualization: Defined. He was a CRN Channel Chief, on the CRN UK A-List, a Channel Futures Circle of Excellence winner, one of Channel Pro’s 20/20 Visionaries, and has a MSPmentor 250 member for multiple times. Dave has been recognized as one of the top virtualization experts globally as a Microsoft MVP for Virtualization. Dave has served on the executive council for Managed Services and Emerging Technologies, the Vendor Advisory Council, as founding Chair for the Mobility Community for CompTIA.
    Dave holds a bachelor’s degree in Computer Science from the College of William and Mary. He is a dynamic voice within the IT community, a former member and facilitator for Heartland Technology Groups and passionate about collaborating with clients and peers on utilizing technology to advance organizations. He lives just outside Washington DC with his wife and two cats. His interests include travel and food, cheering the Washington Nationals and Capitals, and smoking barbeque.

  • James Marquis
    James Marquis
    CIO, 501Works

    James is a seasoned senior executive with more than 20 years of experience working with associations and non-profits of all sizes. James possesses excellent communications skills allowing him to function as a trainer, technology evangelist and to bridge the divide which frequently exists between functional business units and information technology specialists. Coupled with his ability to deep-dive into technology, these key skills allow James to operate across department lines and organizational levels to better integrate technology with the strategic and tactical needs of an organization

  • Marco Maggio
    Marco Maggio
    VP Sales & Strategic Practices, All Covered

    Marco is the VP Strategic Practices and oversees the enterprise, cloud, legal, education and healthcare practices and most of the commercial sales force within Konica Minolta’s IT Services organization. Marco has held executive leadership positions at organizations such as Lanier, Mosaic, Ricoh and Hewlett Packard before joining Konica Minolta and is a regular speaker for legal industry associations and a regularly published author for technology relevant to key vertical industries.

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