This month we’ll explore the world of member journey mapping and how to use it to make better technical decisions. A digital strategist and association executives share their “journey” through this process together to help create technology that better supports end user needs.
Key Takeaways
- Learn the importance of Member Journeys and Personas – and how they differ.
- Hear how an association incorporated member journeys and personas to make better tech decisions and be more outcome oriented.
- Obtain practical steps to build qualitative and quantitative member data needed to start this process for your organization
EXTRA 30
Due to the popularity of this topic, we’re adding an EXTRA 30 minutes with the panelists from 3:00 to 3:30. This is your opportunity to ask questions and share ideas on Spring Cleaning your website with the other participants and panelists.
How to Submit Questions
- Register for the program and submit your question/s in the registration form.
- Think of additional questions after you register? No problem. Just email additional questions to theciohour@501works.com during the month to have new questions added to the next month’s 501 CIO Hour.
- Ask questions during the program via the chat function.
The CIO Hour will be recorded each month in case you miss it. However, we hope you attend and engage with the industry experts and other participants regularly so you continue to boost your IT-IQ.
Speakers
-
Kim KneenDirector, PMO, Quality and Support Services, Association for Materials Protection and Performance (AMPP)10 years working at an association
PMO, Quality and Procurement Director -
Phi NguyenSenior Manager, Software Development and Agile Teams at AMPP, Association for Materials Protection and Performance (AMPP)Phi has been a professional in technology for over 20 years and has been with AMPP for the last 12 years. He lives in Houston, Texas with his wife and daughter. In his free time, he enjoys running long distances, doodling with a brush pen, and playing board games about birds.
-
Rhoni RakosfusionSpan, Director, Digital StrategyRhoni is a digital strategist and customer experience designer who focuses on a data-driven approach to user-centered design. She has had extensive experience in UX, CX, UI, user research, and technology strategy/roadmapping at a breadth of companies – from startups, to consulting firms, to in-house at associations – and over time, she found a strong desire to work exclusively with mission-driven organizations. Through her work at fusionSpan, she has been able to help harness the power of technology, and intuitive, powerful user experiences across digital ecosystems, to maximize the impact organizations are able to have.
Rhoni serves as the Co-Chair of the Programming Committee for Association Women Technology Champions (AWTC) and serves on the Technology Professional Advisory Council for ASAE.
Rhoni serves as the Co-Chair of the Programming Committee for Association Women Technology Champions (AWTC) and serves on the Technology Professional Advisory Council for ASAE.
