In 2021, 501Works collaborated with Branching Knowledge to analyze the experiences of associations with AMS/CRM solutions. Our analysis uncovered the friction and challenges commonly faced when selecting and implementing new systems and opened the door to new questions that need answers! Join James Marquis (501Works) and Olivia Wilkins (PerByte) as they delve deeper into the groundbreaking 2021 AMS/CRM System Selection Survey with new insights that will drive the launch of the 2023 survey.
Due to the popularity of this topic, we’re adding an EXTRA 30 minutes with the panelists from 3:00 to 3:30. This is your opportunity to ask questions, share ideas and ask your specific questions around managing data with the other participants and panelists.
The CIO Hour will be recorded each month in case you miss it. However, we hope you attend and engage with the industry experts and other participants regularly so you continue to boost your IT-IQ.
James is a seasoned senior executive with more than 20 years of experience working with associations and non-profits of all sizes. James possesses excellent communications skills allowing him to function as a trainer, technology evangelist and to bridge the divide which frequently exists between functional business units and information technology specialists. Coupled with his ability to deep-dive into technology, these key skills allow James to operate across department lines and organizational levels to better integrate technology with the strategic and tactical needs of an organization
Olivia was part of the AMS implementation teams for two associations where she facilitated end user training, delivered business and process analysis, and provided data management. Before joining the world of associations, Olivia taught a variety of grade-school subjects and undergraduate coursework where she honed her craft evaluating how people learn and engage with systems, processes, and environments. She combines two decades of experience in education, change management, and analytics to improve user adoption and foster strong relationships between technical and non-technical teams. Olivia joined PerByte in February 2022 as the Business Analyst/Project Manager.
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